Terms and conditions of use

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Terms & Condition of Sales

Maison Piacente (www.piacente.ca) having its head office at St Leonard, Quebec These general terms of sales apply to all orders on the Web site. These terms are subject to modification and updates; accordingly, the terms applicable to products orders by customers are those applicable on the date of the order on the Web Site.

I The Products

The products offered for sale are those featured on the Web site. Maison Piacente makes every effort to accurately present and describe the products to inform the Customer at best. It is, however, possible that the Web site may contain minor errors, which you recognize and accept. In the event of any non-compliance of the product delivered with its description on the Web Site, Maison Piacente agrees to remedy such non-compliance by either exchange or pay back (totally or partly) the invoiced product.

II Ordering Products

The acceptance of orders placed on the Web Site is subject to compliance with the procedure set up by Maison Piacente. This takes the form of a series of succeeding screen pages indicating the steps to be taken by customers to validate their order. You will have the possibility, before final validation of your order, to verify your order details and the total price, and to correct any possible errors, before confirming it and expressing your acceptance. Every confirmed order applies as a sale contract and an acceptance of all the present stipulations.

Maison Piacente is entitled to refuse any order made by a customer with whom a dispute exists in connection with the payment of a former order as well as any order that is not compliant with these general terms of sale.

Once you have validated your order, Maison Piacente will promptly confirm receipt by sending you an e-mail to the address provided to us. In that aim, you formally accept the use of e-mail by Maison Piacente to confirm the content of your order. This confirmation e-mail will include all of the information provided by you, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. For each product, you will also receive, upon delivery, written confirmation of the price paid and of the shipping fees applicable to you.

III Price and Terms of Payment

1. Choice of price

The prices displayed on the Web site are in Canadian dollars, Sales taxes excluded, shipping excluded. The total price of the order (taxes and shipping fees included) is mentioned in the cart.

Maison Piacente reserves the right to modify the prices at all times but the prices invoiced to customers are those applicable on the date of the order, subject to stock.

2. Terms of payment

To pay your order, you may use:
- A credit card: the Customer has access to a dedicated space made available by a banking establishment (or Paypal), which ensures the security and recording of the payment order. To this effect, the Customer expressively authorized Maison Piacente to debit its account accordingly to the amount of the ordered products.

3. Data registered and saved by Maison Piacente act as a proof of order and of all transactions done. Data registered by the payment system act as a proof of the financial transactions.

IV – Delivery

Maison Piacente will make delivery to the address you give in your order, it being specified that this must be your place of residence or that of any other individual of your choice residing in Canada. (Deliveries will not be made to hotels or PO boxes).

To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as, inter alia, road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.

Mentioned lead times are indicative of the average time to process order and to delivery it. Maison Piacente would not be held responsible for a delayed delivery due to external causes.

In case of damaged delivery (already opened, missing product...), the Customer is due to notify the transport service and Maison Piacente, by any means, its refusal of the product within 3 days following the delivery.

V –Right of Cancellation

Customers have a right of cancellation, without having to indicate the reasons for such cancellation, within a cooling-off period of thirty (30) clear days from receipt of the products ordered.

Customers are responsible for the cost and the safe return (original packing, products are not to be worn nor washed) accompanied by the order number to the following address:

Maison Piacente
4435 Grandes-Prairies, Saint-Léonard, QC H1R 3N4

Telephone: 514-324-1240

Maison Piacente will refund the Customer the possible money already paid, excluded shipment fees, and under the conditions described in the following paragraph (VI).

VI – Policy of Refund

Maison Piacente will refund the returned products under the circumstances described in paragraphs I and V, no later than 30 days following receipt by Maison Piacente of the returned products. Refund will be done similarly to the term of payment chosen by the Customer when he ordered the products or by a purchase voucher.

VII - Warranties

Every order is submitted to the Customer's acceptance of the terms & conditions of use, which are subject to the Canadian law. In case of litigation, the Canadian Courts shall have the exclusive jurisdiction to resolve it. In case of problem or complaint, the Customer may address to the Customer Service department to find a mutual agreement.

VIII – Use of your information

Maison Piacente collects personal data on the Web site that is required for processing orders. Such data may be communicated, in whole or in part, to our service providers involved in fulfilling the order.

Customers are informed that such personal data is also collected by bodies in charge of analyzing orders and fighting against credit card fraud.

In accordance with Act no. 78-17 of January 6, 1978 on automated data processing, files and civil liberties, you have a right to access, modify, correct, oppose and delete personal data concerning you.